Refund policy

At Villain Bros., we strive to provide the highest quality products and services to our customers. It is our goal to ensure your satisfaction, and we will do our best to address any issues or concerns that may arise with your order.


We encourage you to carefully review the product descriptions, specifications, and any applicable return policies before making a purchase. If you have any questions or concerns about the eligibility of an item for return or exchange, please contact our customer support team for further assistance.


We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, never worn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at support@villainbros.com.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at support@villainbros.com.



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Exceptions / non-returnable items
We strive to provide the highest quality products and services to our customers. However, there may be certain exceptions and non-returnable items that are not eligible for return or exchange. Please review the following policy regarding exceptions and non-returnable items:


  • Customized and Personalized Products:
    Customized or personalized products, including those with custom designs, artwork, or personalized text, are non-returnable and non-refundable unless they arrive damaged or defective. It is essential to review and verify all customized details before placing an order.
  • Intimate or Hygienic Products:
    For hygiene reasons, intimate or personal care products such as underwear, swimwear, earrings, or other items specified as non-returnable in their product descriptions cannot be returned or exchanged unless they are damaged or defective upon arrival.
  • Perishable Goods:
    Perishable goods, including food items, plants, flowers, or other items with a limited shelf life, are non-returnable and non-refundable due to health and safety regulations.
  • Gift Cards:
    Gift cards or vouchers are non-returnable and non-refundable. They hold no cash value and cannot be exchanged for cash or other forms of payment.
  • Clearance or Sale Items:
    Items marked as clearance, final sale, or purchased during a promotional event are considered final sale and cannot be returned or exchanged, unless they are damaged or defective upon arrival.
  • Downloadable or Digital Products:
    Downloadable or digital products, such as e-books, software, or digital artwork, are non-returnable and non-refundable once the download or access has been provided.
  • Third-Party Products:
    Some products available on our website may be sourced from third-party suppliers or manufacturers. In such cases, the return and refund policies of the respective third-party supplier or manufacturer will apply. Please refer to the specific product listing for information on its return eligibility.
  • Please note that this list is not exhaustive, and other specific items may be deemed non-returnable based on their nature, safety regulations, or legal requirements.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@villainbros.com.